Patient Information

Patient Information2025-03-08T02:55:41-05:00

Patient Information

New Patients – What to Expect

Welcome to Invested Health Center! Welcoming new patients from across central Florida, below you’ll find some helpful information to know for a successful first visit.

How It Works: After scheduling your appointment, you will receive an email normally within a few hours. We will also send a link to register for our Patient Portal. Once there, you will be able to fill out your demographic information up to 5 days prior to your appointment, upload a picture of your insurance card and valid government-issued photo ID, sign consent forms and fill out a medical history questionnaire.

Once you have completed all the forms, you will be all set!

We require that you complete these forms prior to your scheduled appointment. Your appointment may be rescheduled if we do not have your forms completed before your appointment time.

  • Arrive at the appointment 15 minutes ahead of your scheduled appointment time to complete the registration process.

  • Bring a valid state ID or driver’s license, military ID or passport.
  • Bring your most recent insurance card(s).
  • Please bring medication history or prescription bottle(s).
  • If the appointment is for a hospital follow-up or continued care please bring all necessary medical records with you, including but not limited to, hospital discharge summary, labs, an any imaging reports within the last 1-2 years.

Frequently Asked Questions

Appointment Reminder Calls2025-03-05T03:36:50-05:00

Out of respect for other patients and our providers, we kindly request 24-hour notification for cancellation or rescheduling of appointments. Failure to do so may result in a “No Show Fee” of $25 for each occurrence.

Please be aware that multiple late cancellations and/or no-show appointments may be grounds for dismissal from our practice. 

Are these treatments safe?2025-03-07T17:44:13-05:00

Yes! All our aesthetic procedures are FDA-approved, medically supervised, and performed by licensed professionals.

Do treatments hurt?2025-03-07T17:45:37-05:00

Most treatments involve minimal discomfort, and we use numbing agents where needed to ensure your experience is as comfortable as possible.

Financial Policy2025-03-05T03:36:50-05:00

For services not covered by your insurance, the balance may be transferred to you for payment. Financial assistance may be available. Please contact our office for more information.

If you are covered by an insurance plan we accept and can provide a valid insurance card, we will bill your insurance company. Your insurance is a contract between you, your employer and your insurance carrier. It’s your responsibility to contact your insurance carrier to make sure that medical provider is contracted with your plan/network. We will make every effort to obtain benefits information regarding what the client’s insurance will or will not cover. This includes benefits that may have been quoted by your insurance company. All patients are responsible for all charges for service rendered. If the patient responsibility portion of your charges, including charges applied to your deductible and/or coinsurance, are not paid in full within sixty (60) days following the billing statement, we will charge the credit card listed below for the unpaid balances. Payment plans are available for large balances and can be customized to fit your needs. Please contact our office directly for more information. For smaller balances, $50 will be charged in addition to the visit copay to be applied to existing balances and will be due at every appointment.

If you are not covered by one of our accepted insurance plans, you must pay in full at the time of your service. Many insurance plans do provide reimbursement for “out-of-network” care. Please contact your insurance company directly for instructions for submitting a claim.

We accept Visa, Mastercard, American Express, and Discover credit/debit cards for payment. We do not accept checks or cash.

Hospital admissions and stays2025-03-06T00:31:53-05:00

If you are admitted to a hospital, you will be cared for by a hospitalist, a physician who specializes in caring for acutely ill patients in the hospital setting. We would like to see you in the office within one to two weeks after discharge or as directed by the hospital physician. Please call during business hours to make an appointment or schedule online via the patient portal, and let the receptionist know that you have recently been discharged from the hospital. Bring the pertinent hospital records with you to your next appointment. Please ask your hospital to send the medical records of your recent hospital stay, including new test results or change in medications.

How do I know which treatment is right for me?2025-03-07T17:46:10-05:00

During your consultation, we’ll assess your skin, discuss your goals, and recommend a customized treatment plan to achieve the results you want.

How do I prepare for my appointment?2025-03-06T00:31:39-05:00

You will be invited to our electronic portal where you can complete most of the registration information needed for your appointment. When coming in for your appointment, please bring your insurance cards and photo identification, all your current medications in their original prescription bottles, and any over-the-counter vitamins and supplements that you take.

How long do results last?2025-03-07T17:45:06-05:00

It varies by treatment:

  • Botox: Lasts 3-4 months
  • Fillers: Last 6-18 months
  • Microneedling & PRP: Results improve over 4-6 weeks and can last months with maintenance
  • Chemical Peels: Results depend on peel strength and ongoing skincare
Laboratory and imaging requests2025-03-05T03:36:50-05:00

Laboratory and imaging orders may only be ordered during scheduled appointment times. Providers must review your medical chart, previous test results, and previous office notes to ensure that the appropriate laboratory and imaging tests are ordered and that the orders follow evidence-based protocols.

Medication Refills or New Prescriptions2025-03-05T03:36:49-05:00

Prescription medications require close monitoring by our providers to ensure safety and effectiveness based on evidence-based clinical protocols. Also, adverse drug reactions and drug interactions amongst prescription and over-the-counter drugs (including supplements) are common. Our providers must review your medical chart, previous labs, and previous office notes to ensure correct dosing, frequency, and quantity regardless of how long you have been taking the medication. We may not be able to accommodate last-minute refill requests and advise you to plan and schedule your appointments at least 3-4 weeks before you are due for a refill. No new prescriptions (including antibiotics) will be given without an appointment. Please note that we do not refill medications prescribed by other doctors or specialists.

 

Patient Portal Use2025-03-05T03:36:50-05:00

The patient portal is designed to enhance secure patient-clinician communication and is provided as a courtesy to our patients. The response time in the portal is typically two business days. The portal is not monitored after-hours or on weekends. Once you are given access, you will be able to communicate with our staff, view your records, and update your information. It is important to remember that optimal care requires face-to-face time with your clinician, and the portal cannot be used to substitute for an office visit. Information exchanged through the portal is not intended to be used for diagnosis or treatment of any medical condition.

THE PORTAL IS NOT INTENDED FOR THE FOLLOWING:

  • Emergency communications or services (Go to the nearest emergency room or dial 911 if you have a medical emergency.)
  • Diagnoses or treatment
Phone calls2025-03-05T03:36:50-05:00

We try to return all calls as soon as possible, however for fastest response, please contact us via the Patient Portal.

Prior Medical Records2025-03-05T03:36:50-05:00

Please send any recent health records to us via postal mail or by faxing them to us at 833-428-3962 and our clinicians will review them with you during your appointment.

Referrals2025-03-05T03:36:50-05:00

Referrals will only be provided during scheduled appointment times. Our providers must evaluate your health concerns and review your medical chart to ensure that evidence-based protocols are followed, and appropriate referrals are made. If you have a health concern that you feel requires a referral, you will need to make an appointment.

Telemedicine2025-03-05T03:36:49-05:00

Scheduling a telemedicine visit with our practice works the same way as scheduling an in-office visit. Simply call our office or book online. If your clinician feels your care necessitates an in-office visit, we will communicate that to you.

Test Results2025-03-05T03:36:50-05:00

Please allow seven business days for routine test results, although certain lab tests may take longer. If you haven’t heard from us within that time, you should contact our office or check the patient portal. If there is an abnormal result requiring urgent attention, you will be contacted by one of our clinicians as soon as the result is reviewed.

What if I need medical attention after normal office hours?2025-03-06T00:32:16-05:00

If you have a medical emergency, please call 911 or go to the nearest emergency room. Otherwise, please call our office and leave a voicemail, or send us a message via the Patient Portal as we will get back to you as soon as possible. Please be advised that after hours phone calls to the physician will be billed to your insurance.

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